This section describe how you can manage the process definitions.

  1. Navigate to Automation > Process Automation 2.0 > Process Definitions to view the list of saved process definitions.
  2. Hover over the process definition you want to manage and click the actions menu () on the right.
  3. You will have the following options to manage the process definition:
    • Copy: Duplicate the selected process definition.
    • Remove: Delete the selected process definition.
    • Audit Logs: View the change history for the selected process definition.
    • Export/Import: Export or import process definitions.
    • Edit: Modify the selected process definition.
    • Enable/Disable for Notification: Turn notifications on or off for the selected process definition.


The following section describes each option in detail.

Copy Process Definitions

The copy feature can provide a quick foundation for creating a new process definition based on an existing one. You can copy a process definition on the Process Definitions page.

  1. On the row of the process definition you want to copy, click the actions menu () on the right.
  2. Click Copy.
    The dialog displays a copy of the selected process on the workflow canvas and provides a default name. You can change the name if you want to.
  3. Continue editing the process definition, using the copied definition as a starting point.
  4. Click Save or Save & Deploy to save or save and deploy the new process definition.

View Audit Logs

You can view a log of all the updates made to the process definitions by using the Audit Log option. The following table explains each field in detail:

FieldDescription
Date & TimeThe date and time when the selected process definition was last updated.
PropertiesThe process definition property that was updated.
Sub-propertiesThe field that was last updated.
OperationsThe type of operation last executed on the process definition, such as - updated, triggered.
Previous ValueThe field value before updating.

Remove Process Definitions

On the Process Definitions page, you can remove/delete one or multiple process definitions. To do this, follow the steps described below.

To remove the single process definition from the list, follow these steps:

  1. On the Process Definitions page, choose the process definition you want to remove from the list.
  2. Click Remove from the action menu on the right-hand side.
  3. From the confirmation dialog box, click Remove to remove the definition.
  4. This will remove the selected process definition.

To remove the multiple process definitions from the list, follow these steps:

  1. On the Process Definition page, select the process definitions you want to remove from the list.
  2. Click the Remove button in the right top corner.
  3. From the confirmation dialog box, click Remove to remove the definition.
  4. This will remove the selected process definitions.


Export and Import the Process Definitions

You can export one of the process definitions across an organization (i.e. Partners/Clients) via JSON file.

To Export the existing process definition, follow the steps below:

  1. On the Process Definition page, select the process definitions from the list for which you want to export data.
  2. The export link will be available against each process definition under the Actions icon.
  3. After clicking the export link, the JSON file is downloaded to your local system.

Import Process Definitions

Follow the steps below to create a new process by Importing an existing process definition data:

  1. Click on import icon to import a JSON file.
  2. Click Import.


  1. The process definition is created and added to the process definitions list. You need to activate any imported or newly created process definition.
  2. To activate a process definition, click three dots to the right of the new process definition and then select Activate. The Edit Process Definition screen is displayed.


  1. Make necessary changes to the process and then click Save and Deploy. The process is now enabled and ready for execution. To identify the imported process definition across the org, the import symbol is provided on the process definition.

Edit Process Definitions

You can edit the properties of a process definition from the Process Definitions page.

  1. Click the Name of the process definition you want to change.
  2. On the workflow canvas, make the process changes you want.
  3. Click Save or Save & Deploy to save or save and deploy the new process definition. Click Close to exit without saving changes.

Enable and Disable the Process

Use the PROCESS DEFINITIONS list view to enable or disable the processes as needed:

  1. Click Automation > Process Definitions to display the process list.
  2. In the Enabled column, click the toggle button.


Enable and Disable the Notify Toggle

Use the Notify toggle to receive the notifications whenever a particular workflow is failed or stuck for the specified recipients . Recipients could be a within platform user or any other external email id can be specified in the cc field.

You can configure the waiting time before triggering email, the frequency of emails to be sent, the list of users to be notified and cc users list for failed tasks as well as stuck tasks.

The following options are available to configure the notifications:

  • When Stuck - Option indicates that the process definition has been in a stuck state at a particular task for a specified period of time.

  • When Failed - Option indicates that the process definition has failed at a particular task for a number of times.

Process Definition

When you select the above options When Stuck and When Failed, the following fields are available:

NameValueDescription
ActionNotify





Notify and Cancel
Configured users will receive email notifications accordingly with the configured time and error count frequency.

The configured users will receive email notifications accordingly with the configured time and error count frequency, and the stuck running instance will be moved to the Completed section with the state shown as "Externally Terminated".
Duration TimeWhen Stuck has the following options:

15, 20, 25, 30, 45, and 60.

When failed has the following options:

2 to 10
If any process instance is stuck or has failed, users will be notified for the selected duration.
Notify FrequencyOnly Once

Every Time
If Only Once is selected,the process workflow will send only one email notification to the user when a task is stuck or failed for the specified duration. When the Every Time option is selected, the process workflow will keep on sending the notification whenever the workflow is failing or stuck for the specified duration.
Notify UsersSelect from the listYou can select the list of available users from the drop-down list to send email notifications.
CC UsersAny external email addressIf you want to notify any external email address, mention it in the cc field.


As part of enabling the Failure/Stuck notifications for process workflows, a new column Notify is added under the Workflows listing page. If the user enables or disables the notify option in this listing page, it will get enabled or disabled in the workflow page accordingly.