Autotask integration
- Effective Date: November 2021
- Announcement Date: April 2021
As of the effective date:
- Autotask integrations are upgraded to support v1.6 API/SOAP calls.
- Autotask v1.5 API/SOAP calls on outbound configurations are not supported.
Action
Update the v1.6 API/SOAP signatures and authentication accordingly, otherwise, the integration fails to work.Legacy Webhook URI for Alerts and Incidents
- Effective Date: September 2021
- Announcement Date: June 2020
The following integrations that use the legacy webhook URI for alerts and incidents inbound communication is not functional after the effective date. This applies only to installed integrations that use the legacy format and for which users are recommended to replace the existing legacy URI with the following format:
Alert
Alert Logic
| Applicability | URI |
|---|---|
| Legacy URI | https://api.opsramp.com/integrations/alertlogic/{tenantId}/alerts?vtoken={token} |
| New URI | https://api.opsramp.com/integrations/alertsWebhook/{tenantId}/alerts?vtoken={vtoken} |
Pingdom
| Applicability | URI |
|---|---|
| Legacy URI | https://api.opsramp.com/integrations/pingdom/{tenentId}/alerts?vtoken={token} |
| New URI | https://api.opsramp.com/integrations/alertsWebhook/{tenantId}/alerts?vtoken={vtoken} |
NewRelic
| Applicability | URI |
|---|---|
| Legacy URI | https://api.opsramp.com/integrations/newrelic/{tenentId}/alerts?vtoken={token} |
| New URI | https://api.opsramp.com/integrations/alertsWebhook/{tenantId}/alerts?vtoken={vtoken} |
Incidents
Autotask
| Applicability | URI |
|---|---|
| Legacy URI | https://api.opsramp.com/integrations/autotask/{clientId}/incidents/{vtoken} |
| New URI | https://api.opsramp.com/integrations/incidentWebhook/{clientId}/incidents?vtoken={vtoken} |
Jira
| Applicability | URI |
|---|---|
| Legacy URI | https://api.opsramp.com/integrations/jira/{clientId}/incidents/{vtoken} |
| New URI | https://api.opsramp.com/integrations/incidentWebhook/{clientId}/incidents?vtoken={vtoken} |
Metric model naming format
- Effective Date: July 2022
- Announcement Date: September 2021
The metric format is changing to the industry standard Prometheus Data Model metric format.
The current dotted notation for metric names, this.is.a.metric, will change to an underscore notation: this_is_a_metric.
This transition requires no actions on your part. Continuity of product experience is maintained during the transition to the new format. Metrics names is valid in both old and new formats until July 31, 2022.
Metrics histories and new metrics monitored on resources will simultaneously be available in the old and new metric format, starting September 1, 2021, until July 31, 2022.
You can continue to view metrics in the UI and access metrics using the metrics API in both the old and new formats until the switch-over date.
Beginning the day after the switchover date, metrics is available only in the new format and is no longer be available in the old format.