Your ability to edit a first response policy depends on the client you have selected.
- If you do not have a client selected, you can edit partner-level policies.
- If you have a client selected, you can edit client-level policies for the selected client.
- Go to Setup > Alerts > First Response.
- Click the policy name.
- On the policy details page, click Edit.
- On the EDIT FIRST RESPONSE POLICY page, edit the values.
- Click Save.