You can edit an escalation policy from the ALERT ESCALATION POLICIES page.
- Go to Setup > Alerts > Alert Escalation.
- Select a client from the Select Client list.
- On the ALERT ESCALATION POLICIES page, click the policy name.
- On the ALERT ESCALATION POLICY DETAILS page, click Edit.
- Make changes to the policy.
- When you are finished making changes, click Review and click Save to update the policy.