These documents cover the following ticket topics:
- Logging, tracking, and managing issues.
- Change management for deploying new changes.
- Incident management in restoring normal service operation.
- Problem management for managing the problem lifecycle.
- SLAs to configure response and resolution times based on ticket priorities.
- Creating and managing service requests.
- Planning, managing, and exeuting user tasks.
- Configuring and permissioning users to access resources.