Windows log files

File NameAgentGateway
C:\Program Files (x86)\OpsRamp\Agent\log\agent.log

Data logged by the opsramp-agent process for all the agent functions
X
C:\Program Files (x86)\OpsRamp\Agent\log\shield.log

Data logged by the opsramp-shield process when checking the agent health status
X
C:\Program Files (x86)\OpsRamp\Agent\log\agentsockipc.log

Alert data sent to the agent using the agentsockipc interprocess communication binary
X
C:\Program Files\OpsRamp\Gateway\log\vprobe.log

Gateway feature-related logs
X
C:\Program Files\OpsRamp\Gateway\log\vprobe-tls-comm.log

Gateway/cloud connectivity-related logs
X
C:\Program Files\OpsRamp\Gateway\log\vprobe-notify.log

Gateway alert-related logs
X
C:\Program Files\OpsRamp\Gateway\log\vprobe.out

Gateway error logs
X
C:\Program Files\OpsRamp\Gateway\log\GatewayUpdaterApiRequest.log

Gateway/cloud connectivity-related logs
X
C:\Program Files\OpsRamp\Gateway\log\vprobe-nativebridge.log

Vprobe service executed native command logs
X
C:\Program Files\OpsRamp\Gateway\log\shield.log

Sheild process data acquired when checking the gateway process status
X

Linux log files

File NameAgentGatewaySynthetics
/var/log/opsramp/agent.log

Data logged by the opsramp-agent process for all the agent functions
X
/var/log/opsramp/shield.log

Data logged by the opsramp-shield process when checking the agent health status
X
/var/log/opsramp/agentsockipc.log

Alert data sent to the agent using the agentsockipc interprocess communication binary
X
/home/admin/logs/adminui.log

Actions performed on the admin UI
X
/home/admin/logs/serialui.log

Actions performed using the serial UI from the gateway console
X
/var/log/app/vprobe.log

Gateway feature-related logs, including monitoring, discovery, and vprobe service
X
/var/log/app/vprobe-tls-comm.log

Gateway/cloud connectivity-related logs
X
/var/log/app/vprobe-notify.log

Gateway alerts and message acknowledgement logs
X
/var/log/app/vprobe.out

System out logs and stack traces
X
/var/log/squid/access.log

Squid Proxy logs
X
/var/log/clamav/freshclam.log

Clam AV antivirus logs
X
/var/log/nginx/access.log

NGINX web server logs
X
/var/fw/upgrades.log

Gateway firmware update logs
X
/var/log/syslog

Operating system syslog logs
X
/var/log/processwrapper.log

Vprobe service executed native command logs
X
/var/log/webprobe/webprobe.log

Synthetic operations logs
X

Gateway Linux log files

File NameSIP Synthetics
/var/log/synthetic-collector/vsipagent.log

SIP synthetics logs
X
/var/log/synthetic-collector/vblagent.log

SIP synthetics logs
X