Introduction
Scheduled Maintenance is a set time period during which specific resources in your IT environment undergo maintenance activities.
These activities might include:
- Software updates
- Security patches
- Hardware upgrades
- Database maintenance
- Backup and disaster recovery.
Scheduled Maintenance is essential to minimize downtime and disruptions to business operations, while enhancing the security and efficiency of your infrastructure. It is vital for optimal utilization, availability, and performance of your IT assets.
Create and manage scheduled maintenance on the managed resources in your IT environment.
Following are the actions you can perform on a scheduled maintenance:
- Create - Create a scheduled maintenance.
- View - View the scheduled maintenance details.
- Edit - Edit pending scheduled maintenance.
- Create Copy - Create a copy of an existing scheduled maintenance.
- Suspend - Suspend active scheduled maintenance.
- End - End an active scheduled maintenance window.
- Resume - Resume suspended maintenance window.
- Remove - Remove a pending or completed maintenance window.
Note
- Device View and Scheduled Maintenance Manage permissions are required to create scheduled maintenance.
- Device View and Scheduled Maintenance View permissions are required to view scheduled maintenance.
- This feature is available only at the client level.
Create a scheduled maintenance
Follow these steps to create a scheduled maintenance:
Navigate to Setup > Account. The ACCOUNT DETAILS screen is displayed.
Click Scheduled Maintenance tile. The SCHEDULED MAINTENANCE screen is displayed.
Click +ADD.
Enter the following information in the ADD SCHEDULED MAINTENANCE screen:
ASSIGNED RESOURCES
Field Name Field Type Description Select one of the options:
All Resources or Selected ResourcesRadiobutton All Resources: Select this option if you want to assign all the resources in the client.
Selected Resources : Select this option if you want to manually assign resources. Scheduled maintenance will be created for all the selected resources.
You can use any of the options - Manually Assigned Resources, Resource Groups, or Sites, or a combination of them.Manually Assigned Resources (0/100) Dropdown Select the resources from the dropdown. You can also use the ADVANCED SEARCH link to select resources: - Click ADVANCED SEARCH and click +QUERY and build a query.
- Select the resources and click APPLY SELECTION.
Resource Groups (0/50) Dropdown Select resource group(s) from the dropdown.
Note: A maximum of 50 groups can be selected.Sites (0/50) Dropdown Select site(s) from the dropdown.
Note: A maximum of 50 sites can be selected.MAINTENANCE WINDOW DETAILS
Field Name Field Type Description Name String Enter a scheduled maintenance name. Description String Enter the reason for the maintenance. Schedule Selection Select the required schedule recurrence and enter the details: - One-time
- Daily
- Weekly
- Monthly
Settings Checkbox Select the required option(s): - Run RBA scripts during this window: The system will run RBA scripts during the maintenance period.
- Install patches during this window: The system will install patches during the maintenance period.
- Correlate all open alerts when window ends: All the open alerts will be correlated when the maintenance period ends.
- Escalate maintenance alerts when window ends: All the maintenance alerts will be escalated when the maintenance period ends.
- Define alert criteria to classify an alert as a maintenance alert:
- Click ANY or ALL to match any one or all of the conditions you define for filtering.
- Enter information for the filter criteria in the following fields:
- Property: Select the required attribute.
- Operator: Select the operator.
- Value: Select or enter the value accordingly.
- Click +ADD to add more conditions.
- Click the delete icon to delete a condition.
- Alerts that meet the conditions given in the Filter Criteria will be triggered as Scheduled Maintenance alerts.
- Alerts that do not meet the conditions given in the Filter Criteria will be triggered as Monitoring alerts.
Click ADD MAINTENANCE WINDOW. The Scheduled Maintenance is created and displayed on the SCHEDULED MAINTENANCE listing screen.
Use the search box to search for the newly created Scheduled Maintenance.
Note: During scheduled maintenance, the system will still generate alerts when issues occur. It will not escalate or correlate alerts, even if specified in the scheduled maintenance configuration; it will escalate or correlate once the maintenance window is completed.
The Scheduled Maintenance listing screen displays the following information:
Column Name | Description |
---|---|
Name | Scheduled Maintenance name. |
Description | Description of the Scheduled Maintenance. Displays a clock tooltip. Hover over the tooltip to view the schedule information. |
Resources | Number of resources assigned to the scheduled maintenance. Click on the number to view the details. |
Resource Groups | Number of resource groups assigned to the scheduled maintenance. Click on number to view the details. |
Sites | Number of sites assigned to the scheduled maintenance. Click on the number to view the details. |
Alert Conditions | Yes: Alert conditions are defined. Alerts are triggered based on the filter criteria. No: No alert conditions are defined, so no alerts are triggered. |
Escalate Alerts | Yes if the option to escalate maintenance alerts when window ends is selected during the schedule maintenance creation process. |
Correlate Alerts | Yes if the option to Correlate all open alerts when window ends is selected during the schedule maintenance creation process. |
Manage scheduled maintenance
You can perform the following actions on scheduled maintenance.
Action | Description |
---|---|
View Details | To view scheduled maintenance details:
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Create Copy | To create a copy:
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Edit | Note: You can edit only pending scheduled maintenance. To edit:
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Filter | You can filter scheduled maintenance based on their status. To filter:
Next 1 day, Next 2 days, Next 7 days, and All Future. To view:
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Suspend | You can suspend an active scheduled maintenance. To suspend:
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End | You can end an active scheduled maintenance. To end:
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Resume | You can resume a suspended maintenance window. To resume:
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Remove | You can remove a pending or completed maintenance window. To remove:
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