Troubleshooting
Before troubleshooting, ensure all prerequisites prerequisites are met.
If HPE MSA integrations fail to discover or monitor, troubleshoot using the following steps:
- Check if any alerts have been generation on HPE MSA Storage Array, the gateway, or in vprobe.
- If there is an error or alert related to the end device connectivity or authentication, try checking the reachability of the end device from the gateway with the following commands:
- to ping the IP address provided in the configuration:
{ping <IP Address>}
- to try telnet:
{telnet <IP Adress> <Port>}
- to try ssh to the end device:
{ssh <username>@<node IP Address>}
- To run an API, SMIS, and SSH command:
Prepare the request payload by using below sample request:
{ “apiVersion”: “debug/v1”, “module”: “Debug”, “app”: “hpe-msa”, “action”: “Reachability”, “payload”: { “ipAddressOrHostName”: “
”, “protocol”: “https”, “port”: 443, “requestPath”: “ ”, “version”:“v1”,
“requestMethod”:"<get/post>", “userName”: “
”, “password”: “ ” } } Encode the request payload to base64
Log in to the gateway concole and connect to the GCLI terminal using the below command:
{## gcli}
Run the command using the previously generated base64 encoded string
{## sdkappdebug <base64 encoded string>}
- to ping the IP address provided in the configuration: