Risks, Limitations And Assumptions

  • The integration can manage critical/recovery failure alerts for the following two scenarios when the user activates App Failure Notifications in the settings:
    • Connectivity Exception
    • Authentication Exception
  • Silverpeak SDWAN will not send any duplicate/repeat failure alert notification until the already existing critical alert is recovered.
  • Using metrics for monitoring the resources and generating alerts when the threshold values are breached.
  • Silverpeak SDWAN cannot control monitoring pause/resume actions based on above alerts.
  • Macro replacement limitation (i.e, customization of threshold breach alert subject, description).
  • Silverpeak SDWAN supports both Classic Gateway and NextGen Gateway.
  • Not supported with Cluster Gateway.
  • The Template Applied Time will only be displayed if the collector profile (Classic and NextGen Gateway) is version 18.1.0 or higher.
  • Orchestrator and Appliance Event Polling will be started only if user enables Event Polling in configuration.
  • Possible values of Alert Severity Filter configuration property are MINOR, WARNING, MAJOR, CRITICAL. By default in the Alert Severity Filter we are giving MAJOR and CRITICAL only.
  • We have given sample mappings to map Orchestrator and Appliance severites with OpsRamp Severities as part of Alert Severity Mapping configuration filed. User can modify them as per their use-case at any point of time from app configuration page. Possible Severities are Critical, Warning, Ok, Info.