The integrations in this section support the following core platform layer functionality:
- ServiceNow
- Autotask
- BMC Remedy
- CA Service Desk Manager
- Cherwell
- ConnectWise
- Email Requests
- Freshservice
- Jira
- ManageEngine ServiceDesk Plus
- Zendesk
Configure Property Mappings
The following table shows an example of property mappings:
| Third-Party Entity | OpsRamp Entity | Third-Party Property | OpsRamp Property (non-editable) |
|---|---|---|---|
| Event | Incident | status Third-party Property Value:
| incident.status.name |
| Event | Incident | priority Third-party Property Value:
| incident.priority.name |
| Event | Incident | description | incident.latestResponse.description |
| Event | Incident | subject | incident.subject |
| Event | Incident | description | incident.impact |
| Event | Incident | extTicketId | incident.extTicketId |