Discovery Issues

Troubleshoot discovery-related problems, such as missing resources or relationships not being established. This section covers:

What to do if no resources are discovered
Steps to resolve issues with specific native-type resources
How to troubleshoot discovery not happening on schedule
Fixing issues related to relationships based on resource models

No single resource was discovered

Verify the gateway connectivity and communication by navigating to Setup → Resources → Management Profiles.
Ensure that the configuration has been added successfully and that the app configuration status shows as Running.
Double-check the configuration details to ensure they align with the SDK app documentation.
Confirm that the credentials for the target device are correct.
Verify that the corresponding app package has been successfully downloaded to the gateway.
For Classic Gateway:
1. Log in to the gateway.
2. Navigate to the content package path by running the following command:
```
cd /opt/gateway/content/cache/<app-name>/<app-current-version>/
```
3. Verify that the SDK app package exists in the following location:
```
cd /opt/gateway/content/repo/<app-name>/
```
4. Confirm that the SDK app’s runnable JAR files are located in this directory.
For Nextgen Gateway:
1. Log in to the gateway.
2. Connect to the vprobe pod by running the following command:
```
sudo kubectl exec -it nextgen-gw-0 -c vprobe -- /bin/bash
```
3. Navigate to the content package path using the following command:
```
cd /opt/gateway/content/cache/<app-name>/<app-current-version>/
```
4. Verify that the SDK app package is located in the following directory:
```
cd /opt/gateway/content/repo/<app-name>/
```
5. Ensure that the SDK app’s runnable JAR files are present in the directory.
Verify discovery and credential configurations in the gateway database
1. Log in to the gateway.
2. Open the GCLI terminal by typing gcli.
3. Run the following command to retrieve the configuration details:
```
gcli> sdkgetconfig <configId>
```
4. Compare the retrieved configuration with the cloud configuration to ensure they match.
5. Execute the following command for credentials configuration:
```
gcli> sdkgetcredentialconfig <credentials-id>
```

Expand to see the sample discovery configuration response


 {
    "messageId": "cd674921-b28a-49a9-9a1a-6e3cefbcbced",
    "messageVersion": "2.0.0",
    "appIntegrationId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
    "managementProfileId": "b52f908e-e4ce-44d5-8266-0eeeb9451010",
    "gateway": "b52f908e-e4ce-44d5-8266-0eeeb9451010",
    "module": "Discovery",
    "subtype": "Configuration",
    "app": "redfish-server",
    "action": "Update",
    "appVersion": "1.0.1",
    "configurationId": "ADAPTER-MANIFEST-212c8841-96c3-462b-b041-1fcebfbbd319",
    "configurationName": "10.64.8.8",
    "payload": {
        "data": {
            "port": "443",
            "isSecure": "true",
            "ipAddress": "10.64.8.8",
            "noificationAlert": "true",
            "credentialId": [
                {
                    "fieldName": "credential",
                    "value": "TsTjwKYEPuAU6rDmMvckd4Fc"
                }
            ]
        },
        "nativeTypes": {
            "Fan": {
                "resourceType": "Other"
            },
            "Drive": {
                "resourceType": "Storage"
            },
            "Device": {
                "resourceType": "Other"
            },
            "Memory": {
                "resourceType": "Other"
            },
            "Volume": {
                "resourceType": "Volume"
            },
            "Chassis": {
                "resourceType": "Other"
            },
            "Manager": {
                "resourceType": "Server"
            },
            "Processor": {
                "resourceType": "Other"
            },
            "Power Supply": {
                "resourceType": "Power"
            },
            "Compute System": {
                "resourceType": "Server"
            },
            "Redfish Server": {
                "resourceType": "Server"
            },
            "Network Adapter": {
                "resourceType": "Other"
            },
            "Temperature Sensors": {
                "resourceType": "Other"
            },
            "Manager Network Interface": {
                "resourceType": "Other"
            },
            "System Ethernet Interface": {
                "resourceType": "Other"
            }
        }
    },
    "requireck": false,
    "sha": "46a357a479a26350c6dceea08189f2d44fb5fd5cc5a60bc36315cd43e4b46c3f"
}

Here, we can get the credentials-id from the above discovery configuration response. From the above discovery configuration response, we will get credentialId array as follows:

Expand to see the CredentialId from DiscoveryConfig

"credentialId": [
     {
       "fieldName": "credential",
       "value": "TsTjwKYEPuAU6rDmMvckd4Fc"
     }
   ]

Take value from the above payload and execute the command.

Expand to see the sample credential config response

{
    "messageId": "ba0a351f-c75b-4713-a385-28af76d27b0d",
    "messageVersion": "2.0.0",
    "appIntegrationId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
    "managementProfileId":"b52f908e-e4ce-44d5-8266-0eeeb9451010",
    "gateway":"b52f908e-e4ce-44d5-8266-0eeeb9451010",
    "module":"App",
    "subtype":"Credential",
    "app":"redfish-server",
    "action":"Update",
    "appVersion":"1.0.1",
    "configurationId":"ADAPTER-MANIFEST-5f1cdbff-a8c4-4091-89fa-264f3cc17186",
    "configurationName":"10.64.72.30",
    "credentialId":"TsTjwKYEPuAU6rDmMvckd4Fc",
    "payload":{
        "data":{
            "uuid":"TsTjwKYEPuAU6rDmMvckd4Fc",
            "classId":"credential.cipher",
            "ver":2,"key1":"18ba3dba4c4",
    "cipher":"zenKVqAkTihi2skFDmYLxB9F626fHBf08/21rmGad501HJ7dvsSNI4cHzxusc37Gp4J/RYAoOZDxmRG0GbGEGfBhsd73UYojE0jLsCYYnA1nDYM/59l40x3bGmJcgU/5befYa/EAIhvKPsaxl+JJAIP6KdHnGQXxG7NX1U6omUxV4CK7y+m0Pjec7RMUsTy1RGG6z27EY4tM2o4gTV2PgZN7unXT6hTLfugsW/Gyoz6x68zk9uOMu5R7McgTPDkjBHJq1Fl2qS1I7/xtIh/WULdl8d2C+ebRPV7krjWUc7416l7OjA==",
            "type":"APPLICATION"
        }
    },
    "requireAck":false,
    "sha":"b2be686448ad1228452b0fd3ec876f0d235e62a79ce9cbd5d88e08119466cc91"
}

Verify the connectivity / reachability of the target device by execute sdk debug command with gcli.
1. Get the sdk debug request body from the corresponding app document with respective connectivity & reachability of the target device.
2. Refer this page to execute the sdk debug command.
3. Execute the sdk app debug command with gcli command.
  gcli > sdkappdebug <base64encodestring>
Verify the discovery API with gcli debug handler by native types as mentioned in the document.
1. Get the sdk debug request body from the corresponding app document with respective to discovery by using API or cli command.
2. Refer the link to execute the sdk debug command.
3. Execute the sdk app debug command with gcli command.
  gcli > sdkappdebug <base64encodestring>

Some native type resources were not discovered

Verify the gateway connectivity & communication. Refer Step1 in No single resource was discovered.
Cross verify the credentials of the target device.
Verify the connectivity / reachability of the target. Refer Step7 in No single resource was discovered.
Verify the discovery api with gcil debug handler with native type as mentioned in the document. Refer Step8 in No single resource was discovered.

Discovery is not happening based on the schedule in the configuration

Verify the schedule configuration in the app configuration in cloud
Verfiy the discovery & credential configurations in gateway database by using following command Refer Step6 in No single resource was discovered
Verify the schedule configurations in gateway by using gcli cmd gcli > sdkgetdiscoveryjobs <app-name> <configId>

Expand to see sample discovery config job response


{
    "jobName": "redfish-server@Discovery@INTG-152fdf99-36c5-4902-b0b6-b3febc824c77@ADAPTER-MANIFEST-212c8841-96c3-462b-b041-1fcebfbbd319",
    "jobType": "Discovery",
    "configId": "",
    "appId": "",
    "config": {
      "messageId": "a600d47f-6089-42b0-b2fc-51445f95b115",
      "messageVersion": "2.0.0",
      "appIntegrationId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
      "managementProfileId": "b52f908e-e4ce-44d5-8266-0eeeb9451010",
      "gateway": "b52f908e-e4ce-44d5-8266-0eeeb9451010",
      "module": "Discovery",
      "subtype": "Configuration",
      "app": "redfish-server",
      "action": "Update",
      "appVersion": "1.0.1",
      "configurationId": "ADAPTER-MANIFEST-212c8841-96c3-462b-b041-1fcebfbbd319",
      "configurationName": "10.64.8.8",
      "frequency": "001?*7*",
      "payload": {
        "data": {
          "port": "443",
          "isSecure": "true",
          "ipAddress": "10.64.8.8",
          "notificationAlert": "true",
          "credentialId": [
            {
              "fieldName": "credential",
              "value": "TsTjwKYEPuAU6rDmMvckd4Fc"
            }
          ]
        },
        "nativeTypes": {
          "Fan": {
            "resourceType": "Other"
          },
          "Drive": {
            "resourceType": "Storage"
          },
          "Device": {
            "resourceType": "Other"
          },
          "Memory": {
            "resourceType": "Other"
          },
          "Volume": {
            "resourceType": "Volume"
          },
          "Chassis": {
            "resourceType": "Other"
          },
          "Manager": {
            "resourceType": "Server"
          },
          "Processor": {
            "resourceType": "Other"
          },
          "PowerSupply": {
            "resourceType": "Power"
          },
          "ComputeSystem": {
            "resourceType": "Server"
          },
          "RedfishServer": {
            "resourceType": "Server"
          },
          "NetworkAdapter": {
            "resourceType": "Other"
          },
          "TemperatureSensors": {
            "resourceType": "Other"
          },
          "ManagerNetworkInterface": {
            "resourceType": "Other"
          },
          "SystemEthernetInterface": {
            "resourceType": "Other"
          }
        }
      },
      "requireAck": false,
      "sha": "46a357a479a26350c6dceea08189f2d44fb5fd5cc5a60bc36315cd43e4b46c3f"
    },
    "recvDataTS": 1699506676348,
    "scheduled": true
  }

Verify in ram jobs list for discovery schedule job details with app configs gcli → ramjobslist

Relationships not happening based on the resource model

Verify relationships data in the Gateway database:
- Execute the following command to retrieve all store names:
```
gcli → sdkgetallstorenames
```
- Check if the response contains a store name in the format:
  "appname_relationships_configId"
- Identify the relationship store name for the specific configuration from the response and execute the following command to verify if the relationships are saved in the database:
```
gcli → sdkgetkeyvaluebystore <store-name>
```
Verify relationships data sent to the cloud

Use the following API URL to verify relationships in the cloud:

To obtain the tenantId:
a. Navigate to Setup → Accounts → Clients.
b. Click on the client to view the client details and copy the UUID from the client details.
To obtain the sourceResourceId:
a. Go to the Resource Details page of the resource for which relationships are not working.
b. Copy the Resource UUID from the resource details.
Replace <tenantId> and <sourceResourceId> in the API URL and execute the API request.

Example URL:

https://preprod.app.opsramp.net/graph/api/v3/tenants/d2b8d191-dc0c-4846-a33a-61e3463c8458/resources/39aaff6b-0210-4fd8-8f16-abf13215a0e8/topology/relation

Expand to see sample relationships of API Response

{
    "results": [
        {
            "id": "76rp-32nc-2fpx-21966g",
            "sourceId": "586c0c96-b40a-4f1d-89ad-b7527f9fbab9",
            "sourceEntityType": "RESOURCE",
            "targetId": "542db81b-3497-495c-bcec-8da7074d2248",
            "targetEntityType": "RESOURCE",
            "relationName": "runs on",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261195298,
            "updatedTS": 1699261195298,
            "metadata": {}
        },
        {
            "id": "76dh-32nc-2fpx-2pmduw",
            "sourceId": "586c0c96-b40a-4f1d-89ad-b7527f9fbab9",
            "sourceEntityType": "RESOURCE",
            "targetId": "d0b303fb-4532-4eea-b9be-9ed75d1f9d5d",
            "targetEntityType": "RESOURCE",
            "relationName": "runs on",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261195293,
            "updatedTS": 1699261195293,
            "metadata": {}
        },
        {
            "id": "775x-32nc-2fpx-2pssiw",
            "sourceId": "586c0c96-b40a-4f1d-89ad-b7527f9fbab9",
            "sourceEntityType": "RESOURCE",
            "targetId": "94b9da66-bdd7-44e2-a59d-009b221beefd",
            "targetEntityType": "RESOURCE",
            "relationName": "runs on",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261195301,
            "updatedTS": 1699261195301,
            "metadata": {}
        },
        {
            "id": "75z9-2zhk-2i39-32nc",
            "sourceId": "39aaff6b-0210-4fd8-8f16-abf13215a0e8",
            "sourceEntityType": "RESOURCE",
            "targetId": "586c0c96-b40a-4f1d-89ad-b7527f9fbab9",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261195285,
            "updatedTS": 1699261195285,
            "metadata": {}
        },
        {
            "id": "8o3p-35t4-2i39-3rxk",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "8259f5fb-6296-4711-b8c7-fbc4f62d3b5f",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261200514,
            "updatedTS": 1699261200514,
            "metadata": {}
        },
        {
            "id": "8q2t-35t4-2i39-3v3c",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "6dc33260-6c8f-4519-a4e5-125d95db0f35",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261200548,
            "updatedTS": 1699261200548,
            "metadata": {}
        },
        {
            "id": "8r9h-35t4-2i39-3y94",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "9edbdca7-b7dd-46ae-9aa8-d97c3a02d9d7",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261200566,
            "updatedTS": 1699261200566,
            "metadata": {}
        },
        {
            "id": "ag3p-35t4-2i39-41ew",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "811fc077-99c4-4e39-90a7-439ba777477d",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261253722,
            "updatedTS": 1699261253722,
            "metadata": {}
        },
        {
            "id": "agw5-35t4-2i39-44ko",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "630fc572-30fc-4ac9-8730-022c2ce0928a",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261253737,
            "updatedTS": 1699261253737,
            "metadata": {}
        },
        {
            "id": "akg5-35t4-2i39-47qg",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "3fb2b6d0-b69f-42c9-93d9-5559601f14b5",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261253803,
            "updatedTS": 1699261253803,
            "metadata": {}
        },
        {
            "id": "amth-35t4-2i39-4aw8",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "605b22b4-47a5-447d-bb56-44592d8227a7",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261253827,
            "updatedTS": 1699261253827,
            "metadata": {}
        },
        {
            "id": "an7p-35t4-2i39-4e20",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "e58a8270-2d14-485b-b2d3-4f78ce047ac6",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261253830,
            "updatedTS": 1699261253830,
            "metadata": {}
        },
        {
            "id": "ascl-35t4-2i39-4h7s",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "dafa5eea-eb72-4d6a-b55e-7911bb53e079",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261253888,
            "updatedTS": 1699261253888,
            "metadata": {}
        },
        {
            "id": "av45-35t4-2i39-4kdk",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "0501a167-d3da-4cf4-b0a3-dcf4431c02c9",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261253913,
            "updatedTS": 1699261253913,
            "metadata": {}
        },
        {
            "id": "axvp-35t4-2i39-4njc",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "0f7458a8-8e41-4d12-883a-a16327c75e39",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261253932,
            "updatedTS": 1699261253932,
            "metadata": {}
        },
        {
            "id": "aeit-35t4-2i39-1cv64g",
            "sourceId": "6b08cedf-300c-49f0-8855-492ed43088b8",
            "sourceEntityType": "RESOURCE",
            "targetId": "64b9ca8d-8b77-44d0-b2eb-db2a3aa69c99",
            "targetEntityType": "RESOURCE",
            "relationName": "componentOf",
            "intAppId": "INTG-152fdf99-36c5-4902-b0b6-b3febc824c77",
            "createdTS": 1699261253709,
            "updatedTS": 1699261253709,
            "metadata": {}
        }
    ],
    "totalResults": 15,
    "pageNo": 1,
    "pageSize": 100,
    "totalPages": 1,
    "nextPage": false,
    "descendingOrder": false
}