Risks, Limitations & Assumptions
The integration can manage critical/recovery failure alerts for the following two scenarios when the user activates App Failure Notifications in the settings:
- Connectivity Exception (ConnectTimeoutException, HttpHostConnectException, UnknownHostException)
- Authentication Exception(UnauthorizedException)
Citrix OnPrem VDI will send any duplicate/repeat failure alert notification for every 6 hours.
Latest snapshot metric is available from Gateway version 14.0.0.
Citrix OnPrem VDI cannot control monitoring pause/resume actions based on above alerts.
Metrics can be used to monitor Citrix resources and can generate alerts based on the threshold values.
We are not providing these following requested metrics as we are not getting any response in the API’s:
DesktopConditions_ICALatency,ICASessionLatency,DatabaseConnected,DesktopsAvailable, DesktopsAvailablePercent, BrokerServiceStatus, PercentProcessorTime, PhysicalDiskCurrentQueueLength, PhysicalDiskTotalDiskBytesPerSec, DesktopsNeverRegistered, DesktopsNeverRegisteredPercent.
Citrix OnPrem VDI is not compatible with Cluster Gateway.
Support for Macro replacement for threshold breach alerts (i.e, customisation for threshold breach alert’s subject, description).
No support of showing activity logs.
The Template Applied Time will only be displayed if the collector profile (Classic and NextGen Gateway) is version 18.1.0 or higher.
Citrix OnPrem VDI supports both Classic Gateway and NextGen Gateway.