Troubleshooting
Before troubleshooting, ensure all prerequisites prerequisites are met.
If Dell Avamar integrations fail to discover or monitor, troubleshoot using the following steps:
- Check if there are any alerts generated on the Dell Avamar or gateway, or if there are any error logs in vprobe.
- To rule out API/SSH specific failures like end device connectivity or authentication, try to check the reachability of end device from gateway using the below commands:
- Try to ping the IP address provided in the configuration from the gateway
ping <IP Address> - Try telnet using
telnet <IP Address><port> - Try SSH to the end device from the gateway
ssh <username>@<IP Address> - If you still need assistance, reach out to the support team to check the API accessibility using the API commands used internally on the app side.
- Try to ping the IP address provided in the configuration from the gateway
- To get API responses for each native type, select Execute Command against the configuration and then select the command Get Target Response. Select the native types and then click on Execute Command to get all the APIs and their responses for the selected native type.
- If there are no connectivity or authentication issues, reach out to the support team for further assistance.