Risks, Limitations and Assumptions
- The integration can manage critical/recovery failure alerts for the following two scenarios when the user activates App Failure Notifications in the settings:
- Connectivity Exception
- Authentication Exception
- Poly VoIP phones will send any duplicate/repeat failure alert notification for every 6 hours.
- Latest snapshot metric is available from Gateway version 14.0.0.
- Support for Macro replacement for threshold breach alerts (i.e, customisation for threshold breach alert’s subject, description).
- Poly VoIP phones cannot control monitoring pause/resume actions based on above alerts.
- Metrics can be used to monitor Poly VoIP phone resources and can generate alerts based on the threshold values.
- No support of showing activity logs.
- The Template Applied Time will only be displayed if the collector profile (Classic and NextGen Gateway) is version 18.1.0 or higher.
- Poly VoIP phones supports both Classic Gateway and NextGen Gateway.