Risks, Limitations & Assumptions

  • The integration can manage critical/recovery failure alerts for the following two scenarios when the user activates App Failure Notifications in the settings:
    • Connectivity Exception
    • Authentication Exception
  • Poly AV Studio Series will send any duplicate/repeat failure alert notification for every 6 hours.
  • Latest snapshot metric is available from Gateway version 14.0.0.
  • Poly AV Studio Series cannot control monitoring pause/resume actions based on above alerts
  • Metrics can be used to monitor polycom studio series resources and can generate alerts based on the threshold values.
  • Support for Macro replacement for threshold breach alerts (i.e, customisation for threshold breach alert’s subject, description).
  • No support of showing activity logs.
  • The Template Applied Time will only be displayed if the collector profile (Classic and NextGen Gateway) is version 18.1.0 or higher.
  • Poly AV Studio Series do not have support for below metrics due to the reason that the rest API gives empty data in all the cases.
    • Jitter
    • Latency
    • Packet Loss
  • Poly AV Studio Series supports both Classic Gateway and NextGen Gateway.